Contact Compound Labs
Email hello@thecompound.tech. A person reads that address, and it is the fastest route for every request, including a bug, a question about a charge, a refund, a data request or a security report. Include the product name. Include the email address used for payment when your question concerns a charge. We reply within two business days.
Questions about a charge
Charges from Compound Labs appear on your statement as COMPOUND LABS, sometimes followed by the name of the specific product you bought. If you do not recognise a charge, email hello@thecompound.tech with the amount, the date and the last four digits of the card before contacting your bank. We can usually identify and resolve the charge the same day. A dispute raised with your bank takes considerably longer to settle for you and Compound Labs.
Refunds
You can cancel a subscription at any time from the product's billing settings or by emailing us. Cancellation takes effect at the next renewal. We do not pro-rate partial billing periods. We deliver one-off digital-goods purchases instantly. Those purchases are non-refundable once delivered because we have handed over the thing bought and cannot receive it back. If a purchase did not deliver, delivered twice or delivered the wrong thing, the purchase has a fault. We will fix the fault or refund the purchase.
Export or delete your data
You can delete your account from each product at any time. To request an export or a deletion outside the in-app flow, email hello@thecompound.tech from the address on the account. We action data requests within thirty days and tell you what we deleted. See the Privacy Policy for what we hold and how long we hold it.
Report a security issue
Email hello@thecompound.tech with SECURITY ISSUE in the subject line. Include enough detail to reproduce the problem. We do not run a paid bug-bounty programme. We will not take legal action against good-faith research. Give us a reasonable chance to fix an issue before publishing it.
Requests we cannot handle
We cannot recover a payment made to someone other than Compound Labs. We cannot act on a request about an account we cannot verify you own. We cannot provide legal, financial, medical or compliance advice. Several products help you produce filings and documents, but you remain responsible for what you file. When a product depends on a third-party service, an outage at that provider is outside our control. We will tell you when that has happened.