Support
One address, answered by a person. hello@thecompound.tech, within two business days.
How to reach us
Email hello@thecompound.tech. That address reaches a person and is the fastest route for every kind of request, a bug, a question about a charge, a refund, a data request, or a security report. Include the product name and, if your question is about a payment, the email address you paid with. We reply within two business days.
Questions about a charge
Charges from Compound Labs appear on your statement as COMPOUND LABS, sometimes followed by the name of the specific product you bought. If you do not recognise a charge, email hello@thecompound.tech with the amount, the date, and the last four digits of the card before contacting your bank. We can usually identify and resolve it the same day, and a dispute raised with your bank takes considerably longer to settle for both of us.
Refunds
Subscriptions can be cancelled at any time from within the product's billing settings, or by emailing us. Cancellation takes effect at the next renewal and we do not pro-rate partial billing periods. One-off purchases of digital goods are delivered instantly and are non-refundable once delivered, because the thing bought has already been handed over and cannot be returned. If something went wrong, a purchase did not deliver, delivered twice, or delivered the wrong thing, that is not a refund question, it is a fault, and we will fix it or refund it.
Getting your data out, or deleted
You can delete your account from within each product at any time. To request an export or a deletion outside the in-app flow, email hello@thecompound.tech from the address on the account. We action data requests within thirty days and will tell you what we deleted. See the Privacy Policy for what we hold and for how long.
Reporting a security issue
Email hello@thecompound.tech with the words SECURITY ISSUE in the subject line. Please include enough detail to reproduce the problem. We do not run a paid bug-bounty programme, we will not take legal action against good-faith research, and we ask that you give us a reasonable chance to fix an issue before publishing it.
What we cannot help with
We cannot recover a payment made to someone other than Compound Labs, act on a request about an account we cannot verify you own, or provide legal, financial, medical or compliance advice. Several products help you produce filings and documents, and the responsibility for what you file remains yours. Where a product depends on a third-party service, an outage at that provider is outside our control; we will tell you when that is what has happened.